Editor:
I recently received a bill from Suburban Propane (Fresno) for propane refill. The amount due was $881.64. I went through the procedure for online payment, including registration and completion of credit card information.
The final payment screen showed that my amount now due was now $913.14. They added in another $31.50 for “Payment Delivery Fee.” I never knowingly agreed to any additional fee because of credit card payment.
I have been a Suburban customer for several years and believe this a heck of a way to treat customers. I have followed your series on the propane companies and do not recall any warnings as I have just experienced. Can you help straighten this out and perhaps warn subscribers to our paper of this new charge?
I paid by check this afternoon.
John Kracha
Chula Vista/Idyllwild
