Privacy Policy
Effective October 30, 2026
Pallino LLC operates the Idyllwild Town Crier and idyllwildtowncrier.com. This policy explains how we handle information connected with our website, subscriptions, communications, and customer service.
Information we collect
When you create an account, subscribe, contact us, or submit information, we collect the details you provide. These can include your name, username, email address, telephone number, mailing address, subscription choices, transaction records, and the contents of your messages or submissions. Please do not send payment card information or passwords through our contact forms.
Our website and service providers also process technical information such as IP addresses, browser and device information, pages visited, and interactions with the site. Cookies and similar technologies support account sign-in, membership access, security, spam prevention, and website measurement.
How we use information
- Provide digital access and deliver printed newspapers.
- Manage accounts, subscriptions, payments, and renewal or service messages.
- Respond to questions and resolve delivery, billing, and access problems.
- Send newsletters or other communications you request.
- Understand website use, maintain the site, prevent fraud and spam, and protect our services.
- Meet applicable legal and recordkeeping obligations.
Service providers and disclosures
We use service providers for website hosting, payment processing, email delivery, security, spam prevention, and website measurement. They may process information needed to provide these services. We do not share subscriber information with advertisers.
Stripe provides payment-related services. Google tagging tools support website measurement, and Google reCAPTCHA helps protect forms from spam and abuse. Akismet is used for spam prevention. These services may process technical information and information submitted through the features they support. Their handling of information is also described in their policies: Stripe, Google, and Automattic (Akismet).
We may disclose information when required by law, to respond to valid legal process, or as reasonably necessary to protect rights, safety, and the security of our services.
Cookies, measurement, and your choices
You can use your browser settings to block or delete cookies. Blocking some cookies may prevent sign-in, checkout, or other site features from working. Third-party services may collect information about your interactions with their services across websites; review their privacy policies and available controls for details.
Browser “Do Not Track” settings and privacy controls vary. This policy does not promise that a Do Not Track setting disables all collection by the site or its service providers. Applicable privacy rights and legally required opt-out signals are not limited by this statement.
You can unsubscribe from promotional emails using the unsubscribe link provided in those messages. We may still send necessary account, billing, and service communications.
Your account and privacy requests
Sign in to your membership account to review available account and subscription settings. To request access to, correction of, or deletion of personal information, contact us using the details below. We may need to verify your identity before acting on a request. Some records may need to be retained for legal, accounting, security, or transaction purposes. Additional rights may apply depending on your location and applicable law.
Retention and security
We retain information for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations. The retention period depends on the type of information and its purpose. We use safeguards intended to protect information, but no website, transmission, or storage system can be guaranteed completely secure.
Public submissions and news coverage
Information you submit for publication, including classifieds, event listings, letters, and other contributions, may become public if published. Do not include private details you do not want published. This policy concerns our handling of user and customer information; published journalism and the newspaper archive may remain available as part of our editorial record.
Other websites and children
Links to other websites lead to services with their own privacy practices. Our subscription and account services are intended for adults; we do not knowingly collect personal information through these services from children under 13. Contact us if you believe a child has provided such information.
Changes to this policy
We will post updates on this page and revise the effective date. When required, we will provide additional notice of material changes.
Contact us
For privacy questions or requests, contact Pallino LLC, doing business as Idyllwild Town Crier, through Member Support or call (951) 659-2145. Please identify your request as a privacy request.
Mail: Pallino LLC / Idyllwild Town Crier, PO Box 157, Idyllwild, CA 92549.