I’ve been watching with interest recently all the issues surrounding IWD, but it finally hit home last month when I received my water bill for $433 after my usual bill of $40 to $60. This bill was the highest IWD bill I’ve ever received in three years and more than double my next highest bill.
I immediately called IWD and explained my concern regarding my bill, and was assured they would send someone out to do a “re-read” of my meter. Later that afternoon, I received a call back from an IWD representative and was told my bill was correct and I must have a leak.
The following weekend, I made a trip to my Idyllwild home to take a look at the meter myself as I’d never looked inside the meter box in the three years I’ve owned my home. I was a little shocked to find that my meter was below 6 inches of compacted dirt, which obviously had never been looked at by anyone.
The following Monday, I called IWD and asked what the process was when someone asked to have their meter reread. I was told that instead of scanning the sensor, they do a physical reading of the meter.
I explained to the representative that obviously, no one physically re-read the meter and that with a $400-plus water bill, I deserved a little more care and interest from my water provider.
I was put on hold for a few minutes and then told someone would go out “right away” and read the meter. An hour later, I was called back and told the meter was correct and my bill was trending to be the same this month. Hmm.
In good faith, I paid my bill, but IWD, through its own behavior and lack of concern for its customers, has created a situation of doubt and uncertainty.
The recent article regarding faulty water meters has only contributed to my doubts as to how they’re managing their affairs.
I still find it hard to believe my monthly water bill went from $60 to $433 in one month (and yes, we’ve done a complete check of our system).
My question to IWD is: Where do I go now, whom do I trust to know my readings are accurate and what happens in the coming months when my bills return to their historical average? How will IWD explain that?